Refund policy

At Only Cart, we want every purchase to be a positive experience. We understand that there may be occasions when a product does not meet your expectations or arrives with an issue that needs to be resolved. This policy explains how returns, refunds, replacements, and cancellations are handled so that every request is managed fairly, transparently, and in accordance with applicable consumer protection laws.

We encourage customers to review this policy before placing an order. By purchasing from Only Cart, you acknowledge that you have read and accepted the terms described below.

Returning an Item

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, provided the item meets the conditions outlined in this policy.

Returned products should be in their original condition, unused, and free from signs of wear, damage, or alteration. Wherever possible, products should be returned with their original packaging, accessories, manuals, tags, and any complimentary items included with the purchase. This allows us to inspect the item accurately and process your request without unnecessary delays.

Please note that a return request does not automatically guarantee a refund. Every request is reviewed individually once the returned item has been received and inspected.

Products That Are Not Eligible for Return

Certain products cannot be returned due to hygiene, safety, customization, or other operational reasons. These may include personal care items, beauty products that have been opened or used, customized or personalized products, digital products, gift cards, intimate products, and any product clearly identified as non-returnable at the time of purchase.

Products that have been damaged through misuse, improper handling, unauthorized modification, accidental damage, or normal wear and tear after delivery are also not eligible for return.

If Your Order Arrives Damaged or Incorrect

We take great care to ensure every order is packed and dispatched correctly. However, if your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

To help us investigate your request efficiently, we may ask you to provide your order number together with clear photographs or a short video showing the issue. In some situations, images of the external packaging may also be requested.

Prompt reporting allows us to work with our fulfillment and delivery partners to resolve the issue as quickly as possible.

Requesting a Return

To begin the return process, simply contact our customer support team at contact@onlycart.in.

Please include your order number, a brief description of the issue, and any supporting photographs or videos where applicable. Once your request has been reviewed, our team will provide instructions for the next steps.

Items returned without prior authorization may not be accepted, as we need to ensure that returns are directed to the correct processing location.

Inspection and Assessment

After the returned product reaches our designated return facility, it will be inspected to confirm that it satisfies the conditions of this policy.

During this process, we verify the condition of the product, confirm the reported issue, check that all original accessories are included, and determine whether the product qualifies for a refund, replacement, or another appropriate resolution.

Inspection times may vary depending on the nature of the request, but we aim to complete the review as quickly as reasonably possible.

Refunds

When a return is approved, refunds are generally issued to the original payment method used during checkout.

Once the refund has been processed by Only Cart, it may take several additional business days for the amount to appear in your account, depending on your bank, payment provider, or financial institution.

Unless otherwise required by law or where the return is the result of our error, original shipping charges, cash-on-delivery fees, and other service charges are generally non-refundable.

Replacements

In many situations, replacing the product is the quickest way to resolve an issue.

Where stock is available, we may offer a replacement if the item received is defective, damaged during transit, incomplete, or different from the product originally ordered.

If the same product is no longer available, we may offer an equivalent alternative or process a refund instead.

Cancelling an Order

Orders may be cancelled before they enter processing or shipment.

Once an order has been prepared for dispatch or handed over to a delivery partner, cancellation may no longer be possible. If you no longer wish to keep the product after delivery, you may submit a return request provided the product qualifies under this policy.

Only Cart also reserves the right to cancel orders in circumstances including pricing errors, inventory shortages, payment authorization failures, suspected fraud, or events beyond our reasonable control. Where payment has already been received, an applicable refund will be processed.

Return Shipping

Where a return is approved because of an error on our part, such as shipping an incorrect or defective item, we may arrange the return shipment or reimburse reasonable return shipping costs where applicable.

For other approved returns, customers may be responsible for return shipping costs unless local law or a promotional offer provides otherwise.

To avoid loss during transit, we recommend using a reliable shipping service that provides tracking information.

Requests That Cannot Be Approved

Although we always aim to assist our customers wherever possible, there are circumstances in which a return or refund request cannot be approved.

Examples include products returned outside the permitted return period, items showing evidence of misuse or accidental damage, products returned without essential components, returns that do not match the original order, or claims that cannot be verified after reasonable investigation.

Each request is reviewed carefully, and decisions are made based on the information available together with the terms of this policy.

Fair Use of This Policy

Our Returns & Refunds Policy is intended to protect both our customers and our business.

To maintain a fair shopping environment, we reserve the right to refuse requests involving repeated abuse of our return process, false or misleading claims, fraudulent payment disputes, or any activity that appears intended to misuse our policies.

Where appropriate, such matters may be investigated and shared with payment providers or relevant authorities.

Changes to This Policy

As our business continues to grow, this policy may be updated from time to time to reflect improvements in our services, operational changes, or legal requirements.

The latest version will always be published on the Only Cart website, and continued use of our services after any update constitutes acceptance of the revised policy.

Contact

If you have any questions about a return, refund, replacement, or cancellation, our customer support team will be happy to assist you.

Email: contact@onlycart.in

When contacting us, please include your order number and a brief explanation of your request so that we can provide assistance as quickly as possible.

Thank you for choosing Only Cart. We value your trust and remain committed to providing a shopping experience that is transparent, reliable, and customer-focused.