Refund policy

Return & Refund Policy – ONLYCART

At ONLYCART, we strive to ensure you have a smooth and satisfying shopping experience. However, if something isn’t right, we’re here to help.

🔄 Returns

We offer a 7-day return policy from the date of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be in original packaging with all tags intact

  • Proof of purchase (order ID or receipt) is required

Non-returnable items:

  • Personal care items

  • Innerwear or hygiene-related products

  • Items marked as “Final Sale”

💸 Refunds

Once your returned item is received and inspected, we will notify you of the status.

  • Approved refunds are processed within 5–7 business days

  • Refund will be credited to your original payment method

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit

🚚 Return Shipping

  • If the return is due to a damaged, defective, or wrong item, we will cover the return shipping cost

  • For all other reasons, shipping charges may be deducted from the refund

❌ Cancellations

  • Orders can be cancelled before they are shipped

  • Once shipped, cancellation is not possible, but you may request a return after delivery

⚠️ Damaged or Wrong Products

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear photos/videos as proof

  • We will arrange a replacement or full refund

📩 Contact Us

For any return or refund queries, feel free to reach out to our support team:

Your trust matters to us. At ONLYCART, we are committed to making your shopping experience safe, reliable, and hassle-free.

Shop with confidence. Shop ONLYCART.