Shipping policy

At Only Cart, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer. We understand that once an order has been placed, customers expect timely processing, regular updates, and safe delivery of their purchase. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, along with the responsibilities of both Only Cart and our customers throughout the delivery process.

By placing an order through Only Cart, you acknowledge that you have read and agreed to this Shipping Policy together with our Terms of Service, Privacy Policy, and Returns & Refunds Policy.

Order Processing

Every order placed on Only Cart is carefully reviewed before it enters the fulfillment process. Once your payment has been successfully authorized and confirmed, we begin preparing your order for shipment.

Order processing includes payment verification, inventory confirmation, quality checks where applicable, packaging, and coordination with our fulfillment and logistics partners.

Most orders are processed within 1 to 3 business days. During weekends, public holidays, festive seasons, promotional campaigns, or periods of unusually high demand, processing times may be slightly longer. Processing time is separate from the estimated delivery time.

As soon as your order has been prepared and dispatched, you will receive a shipping confirmation through the contact information provided during checkout.

Shipping Locations

Only Cart currently delivers to most serviceable locations across India. Delivery availability depends on the coverage provided by our logistics and courier partners.

While we make every effort to serve as many locations as possible, certain remote, rural, or restricted areas may require additional delivery time or may not be eligible for delivery depending on courier availability.

If we are unable to deliver to your location after an order has been placed, our customer support team will contact you to discuss available options, including cancellation and a full refund where appropriate.

Estimated Delivery

Delivery times vary depending on your location, courier availability, product availability, weather conditions, and other operational factors.

Most orders are delivered within 5 to 10 business days after dispatch. Customers located in remote or difficult-to-access areas may experience longer delivery times.

Delivery estimates provided on our website are intended as a general guide and should not be interpreted as guaranteed delivery dates. While we work closely with our logistics partners to ensure timely deliveries, unforeseen circumstances may occasionally result in delays beyond our control.

Shipping Charges

Shipping charges, where applicable, are calculated during checkout before payment is completed.

From time to time, Only Cart may offer free shipping promotions on selected products or minimum order values. Such promotional offers are subject to their respective terms and may be modified or withdrawn without prior notice.

Any applicable shipping charges, taxes, or additional fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, tracking information will be provided whenever available.

Tracking details may include the courier name, tracking number, and shipment status. Depending on the courier, tracking information may take up to 24 to 48 hours to become active after dispatch.

Customers are encouraged to monitor their shipment using the provided tracking information and to contact us if they believe there is an unusual delay.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on inventory availability, supplier locations, packaging requirements, or fulfillment schedules.

In such cases, you may receive multiple shipment confirmations and separate tracking numbers. This does not necessarily indicate that additional shipping charges have been applied.

Delivery Attempts

Our courier partners generally make one or more delivery attempts based on their own operational procedures.

If delivery cannot be completed because the recipient is unavailable, the delivery address is incorrect or incomplete, access to the location is restricted, or the package is refused, the shipment may be returned to the sender or held according to the courier's policy.

Customers may be responsible for any additional shipping charges incurred due to incorrect delivery information or repeated failed delivery attempts.

Customer Responsibilities

Customers are responsible for providing accurate and complete shipping information when placing an order.

This includes your full name, delivery address, postal code, contact number, and any additional information necessary for successful delivery.

Only Cart cannot be held responsible for delays, failed deliveries, or returned shipments resulting from incorrect, incomplete, or outdated information provided by the customer.

Customers are also encouraged to ensure that someone is available to receive the package at the delivery address whenever possible.

Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, certain circumstances may cause unavoidable delays.

These may include severe weather conditions, transportation disruptions, public holidays, customs procedures, carrier delays, natural disasters, government restrictions, strikes, high shipping volumes, or other events beyond our reasonable control.

In such situations, we appreciate your patience and understanding. Our team will continue working with our logistics partners to ensure your order reaches you as quickly as possible.

Lost or Missing Shipments

If your tracking information indicates that your order has been delivered but you have not received it, or if you believe your shipment has been lost during transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the matter. Depending on the outcome of the investigation, an appropriate resolution may be offered in accordance with our Returns & Refunds Policy and applicable laws.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to legal requirements, safety regulations, courier limitations, or destination-specific restrictions.

Only Cart reserves the right to decline or cancel orders where delivery is prohibited or not reasonably possible. If payment has already been received for such an order, an applicable refund will be processed.

Risk of Loss

Ownership and responsibility for the product generally transfer to the customer upon successful delivery to the shipping address provided during checkout, unless otherwise required by applicable law.

Customers are encouraged to inspect their package immediately upon delivery and notify us promptly if they discover any damage, missing items, or other delivery-related concerns.

Policy Updates

Only Cart may revise this Shipping Policy from time to time to reflect changes in our business operations, shipping partners, legal obligations, or customer service practices.

The most recent version of this policy will always be published on our website. Continued use of our services after any updates have been posted constitutes acceptance of the revised Shipping Policy.

Contact

If you have any questions regarding shipping, delivery, order tracking, or shipment-related concerns, our customer support team will be happy to assist you.

Email: contact@onlycart.in

When contacting us, please include your order number together with a brief description of your inquiry so that we can assist you as efficiently as possible.

Thank you for choosing Only Cart. We appreciate your trust and remain committed to delivering your orders safely, efficiently, and with the highest standard of customer service.